SAHEED 'YEMI AWOJIDE

Executed a multi-phase digital transformation over 12 months, achieving >85% service improvement and 65% operational cost savings across client operations.

Led enterprise-wide project delivery for digital infrastructure modernization and NOC transformation, enhancing system reliability and performance.

Reduced downtime by 85% and exceeded SLA compliance using ITIL and automated incident response tools, significantly improving network availability.

Drove strategic IT/Infrastructure alignment, budgeting, and governance across fiber network expansion projects, ensuring efficient resource allocation and project success.

Developed and implemented long-term technology strategies, advising on emerging solutions like 5G and SD-WAN to enhance client scalability and reduce latency, directly contributing to future growth roadmaps.

Managed multimillion-dollar project budgets, ensuring fiscal discipline and on-time delivery of critical infrastructure projects while optimizing multi-regional telecom operations.

Collaborated with executive leadership to shape technology direction and investment strategies, providing actionable technical insights that successfully aligned with corporate objectives and supported informed decision-making.

Led and mentored high-performing technical teams, instilling a focus on KPI-driven continuous improvement and accountability to build capacity and ensure readiness for strategic initiatives.

Directed multi-year infrastructure modernization and refresh projects, successfully completing over 20 initiatives within 24 months.

Oversaw $7.5M+ annual budgets for enterprise infrastructure programs, delivering 20+ hardware refresh projects with fiscal discipline.

Implemented NetBrain for network automation and visibility, improving incident response times by 40%.

Led an 11-member SME team, restructuring NOC performance to exceed stakeholder expectations and SLA thresholds.

Streamlined RFC lifecycle management and led CAB/TAB governance, cutting change approval times by 25%.

Aligned SDLC and ITIL processes to improve change implementation accuracy and operational continuity, minimizing disruption.

Managed comprehensive change and release documentation, including RFCs, CAB/TAB agendas, and approval records, improving change accuracy by 30%.

Managed nationwide service delivery for Tier 1 clients, consistently improving SLA compliance and accelerating issue resolution across critical network operations.

Introduced robust KPI tracking and vendor coordination models that decreased Mean Time To Resolution (MTTR) by 25%.

Enhanced overall service assurance and client satisfaction by streamlining operational workflows and proactive issue management.

Oversaw end-to-end release planning, change control, and risk mitigation for enterprise Cisco UC infrastructure, enhancing system stability by 25% through ITIL-aligned governance.

Reduced release-related incidents by 30% by introducing proactive risk mitigation practices in change rollout.

Coordinated cross-functional teams to ensure seamless integration of changes, minimizing service disruptions and maintaining operational continuity.

Led incident management and service assurance across voice, data, and transport networks, reducing backlog by 20% and improving SLA compliance.

Delivered ITIL-driven incident response improvements, increasing SLA compliance by 30% through root cause analysis.

Utilized ITIL-based frameworks and root cause analysis to proactively address network issues, enhancing overall service reliability.

Coordinated national 24x7 NOC operations and cross-domain incident management, reducing MTTR by 25% and boosting operational efficiency by 30% through ITIL-aligned process optimization.

Managed national change management, improving network uptime by 15% while ensuring executive-level stakeholder engagement.

Streamlined operational workflows to enhance overall service delivery and maintain high availability across critical network infrastructure.

Orchestrated nationwide LTE infrastructure deployment, managing cross-functional change coordination and risk mitigation to ensure seamless service continuity.

Led LTE deployment initiatives with zero service disruptions and accelerated project delivery timelines.

Facilitated stakeholder engagement to align objectives and ensure on-time delivery of high-impact telecom upgrades.

Managed 24/7 NOC operations and ITIL process implementation, achieving 100% uptime and reducing escalations by 25%.

Improved service efficiency by 20% through proactive incident and change management, enhancing overall operational performance.

Implemented a structured incident response framework that reduced escalated issues by 25%, ensuring rapid resolution and service continuity.

Oversaw national network operations and ITIL-based change management, increasing service availability from 50% to 98% by optimizing fault resolution and incident response.

Enhanced cross-functional coordination for incident management and change processes, contributing to a significant boost in network availability from 50% to 98%.

Implemented proactive ITIL-aligned strategies that improved system stability and reduced service disruptions across national networks.

Supervised a 24/7 national network operations team, improving incident response by 30% and service availability by 15% through ITIL-driven process optimization.

Optimized SLA, KPI, and escalation processes, leading to a 15% increase in service availability and enhanced executive-level stakeholder engagement.

Enhanced overall operational efficiency and team performance through strategic process improvements and effective leadership.